Privacy Policy
Last Updated: January 07, 2025
1. Introduction
Lightning Reviews LLC (“Lightning Reviews,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or use our review management services (collectively, the “Services”).
By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.
2. Who We Are
Company Name: Lightning Reviews LLC
Contact Email: cameron@lightningreviews.io
Lightning Reviews acts as:
-
Data Controller for information collected directly through our website and marketing activities; and
-
Data Processor when processing customer data on behalf of our business customers using the Services.
3. Applicable Laws
We process personal information in accordance with applicable data protection laws, including:
-
U.S. privacy and consumer protection laws
-
The California Consumer Privacy Act (CCPA), where applicable
-
The EU General Data Protection Regulation (GDPR), where applicable
4. What Is Personal Information?
“Personal Information” means information that identifies, relates to, describes, or could reasonably be linked to an individual, including but not limited to:
-
Name
-
Email address
-
Phone number
-
IP address
-
Device or browser identifiers
-
Account credentials
5. How We Collect Information
a. Information Collected Automatically
When you visit our website, we automatically collect certain technical data, including:
-
IP address
-
Browser type and version
-
Device type and operating system
-
Pages visited and time spent
-
Referring URLs
-
Date and time of access
This information is collected for security, analytics, and website performance purposes.
b. Cookies and Tracking Technologies
We use cookies and similar technologies to:
-
Operate the website
-
Analyze traffic and usage
-
Improve user experience
Non-essential cookies are used only with your consent. You can manage cookie preferences through our cookie banner or browser settings. For more information, see our Cookie Policy.
c. Information You Provide Directly
We collect information you voluntarily provide, including:
-
Contact forms (name, email, message content)
-
Account registration details
-
Billing and subscription information
-
Communications with support
6. Account Registration & Use of Services
When you create an account, we collect information necessary to:
-
Create and manage your account
-
Provide customer support
-
Process payments
-
Communicate service updates
When using the Services, you act as the data controller for any end-customer information you upload, and we act as your data processor. We process such data only in accordance with your instructions and applicable law.
7. Customer Responsibility for Third-Party Data
If you provide us with personal information relating to third parties (such as your customers), you represent and warrant that:
-
You have obtained all necessary consents and permissions; and
-
You have disclosed your use of Lightning Reviews in your own privacy policy, where required.
You agree to indemnify Lightning Reviews against any claims arising from your failure to comply with these obligations.
8. Payments
Payments are processed through third-party payment processors (such as Stripe or PayPal). Lightning Reviews does not store or have access to your full payment card information. Payment processing is governed by the payment provider’s privacy policy and terms.
9. Marketing Communications
If you opt in, we may send you marketing or promotional communications by email or other permitted channels.
You may unsubscribe at any time using the link provided in our emails or by contacting us directly.
We do not send marketing messages without a lawful basis or required consent.
10. Analytics & Business Insights
We may analyze usage data to:
-
Improve our Services
-
Conduct internal reporting
-
Understand trends and customer behavior
These analyses are performed using aggregated or anonymized data whenever reasonably possible.
11. Third-Party Services
We use trusted third-party service providers to support our operations, including:
-
Hosting providers
-
Analytics tools
-
Customer support tools
-
Email and SMS service providers
-
Payment processors
These providers process data only as necessary to perform services on our behalf and are contractually obligated to protect your information.
12. Data Sharing
We do not sell personal information.
We may share personal information only:
-
With service providers acting on our behalf
-
To comply with legal obligations
-
To protect our rights, safety, or property
-
In connection with a business transfer (e.g., merger or acquisition)
13. Data Retention
We retain personal information only as long as necessary to:
-
Provide the Services
-
Fulfill contractual and legal obligations
-
Resolve disputes and enforce agreements
Retention periods vary depending on the type of data and applicable laws.
14. Data Security
We implement appropriate technical and organizational measures to protect personal information, including:
-
SSL/TLS encryption
-
Access controls
-
Limited employee access on a need-to-know basis
No system is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
15. International Data Transfers
Your information may be processed in countries outside your jurisdiction. Where required, we use appropriate safeguards (such as contractual protections) to ensure lawful data transfers.
16. Children’s Privacy
Our Services are not directed to children under 18. We do not knowingly collect personal information from minors.
17. Automated Decision-Making
Lightning Reviews does not use automated decision-making or profiling that produces legal or similarly significant effects.
18. Your Privacy Rights
Depending on your location, you may have rights including:
-
Access to your personal information
-
Correction or deletion of data
-
Objection to processing
-
Data portability
-
Withdrawal of consent
-
Filing a complaint with a supervisory authority
To exercise your rights, contact us at cameron@lightningreviews.io.
19. California Privacy Rights (CCPA)
California residents have the right to:
-
Know what personal information we collect
-
Request deletion of personal information
-
Opt out of the sale of personal information (we do not sell data)
-
Not be discriminated against for exercising privacy rights
Requests may be submitted via email.
20. Data Processing Agreement
To the extent Lightning Reviews LLC processes Personal Data on your behalf in connection with the Services, the Lightning Reviews Data Processing Agreement (“DPA”) is incorporated by reference into these Terms and forms part of the Agreement between you and Lightning Reviews.
By accessing or using the Services, you acknowledge and agree to the DPA, which is available at:
👉 https://www.lightningreviews.io/data-processing-agreement
If you do not agree to the DPA, you may not use the Services.
21. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised “Last Updated” date. Continued use of the Services constitutes acceptance of the updated policy.
22. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact: